HASSAN, S. A. Effect of Service Quality on Customer Satisfaction: A Research on Banking Sector. ISPEC International Journal of Social Sciences & Humanities, [S. l.], v. 4, n. 2, p. 98–110, 2020. DOI: 10.46291/ISPECIJSSHvol4iss2pp98-110. Disponível em: https://ispecjournal.org/index.php/ispecijssh/article/view/45. Acesso em: 4 may. 2024.