Youth Perception on Emergency Hotline Service 999 in Bangladesh: A study on the Students of Dhaka University

Abstract

Bangladesh's National Emergency Helpline Number 999, a toll-free number, has been functioning since December 12, 2017. It enables anyone in need to call the police, fire department, or ambulance service for help. Coming in 2024, it is critical to understand how our youth perceive 999. This survey aims to examine young people's perceptions of the national emergency hotline service. This study was conducted utilizing a quantitative research method. This study utilized a cross-sectional research approach as well as convenience sampling. This study's primary data was collected through a web survey. People's confidence in this service is continuously increasing. This study revealed a variety of barriers to the 999 service, including prank calls, a lack of competent staff in service delivery, non-cooperation from officials, a manpower shortage, and slow response times, among others. This study also provided significant recommendations for making this service more accessible and beneficial to the general population.