Effects Of Cultural Values And Emotional Intelligence On Job Satisfaction
Abstract views: 67
/ 
PDF downloads: 49
DOI:
https://doi.org/10.5281/zenodo.10436300%20Keywords:
Culture, cultural values, intelligence, emotional intelligence, job satisfactionAbstract
The aim of this study is to examine the impact of cultural values and emotional intelligence levels of private sector employees in Northern Cyprus (KKTC) on job satisfaction. The study's population consists of private sector employees aged 18 to 65 in KKTC. A total of 306 individuals were included in the study using a randomized sampling method. A questionnaire consisting of five sections was used as the data collection tool. The Statistical Package for Social Sciences (SPSS) 26.0 software was used for data analysis. The study found negative and significant correlations between the participants' scores on the Power Distance sub-dimension of the Cultural Values Scale and their scores on the overall Minnesota Job Satisfaction Scale, as well as the internal and external satisfaction sub-dimensions. Furthermore, positive and significant correlations were found between the participants' scores on the Uncertainty Avoidance, Collectivism, and Long-Term Orientation sub-dimensions of the Cultural Values Scale and their scores on the Minnesota Job Satisfaction Scale, indicating that higher scores on these cultural values were associated with higher job satisfaction. The study did not find any significant correlations between the participants' scores on the Masculinity sub-dimension of the Cultural Values Scale and their scores on the Minnesota Job Satisfaction Scale. Additionally, the study found positive correlations between the participants' scores on the Emotional Intelligence Scale, particularly on the sub-dimensions related to awareness of emotions, awareness of others' emotions, emotional use, and emotional regulation, and their scores on the Minnesota Job Satisfaction Scale. This suggests that higher emotional intelligence is associated with higher job satisfaction. In this context, emphasizing the importance of teaching and developing emotional intelligence competencies in organizations to enhance job satisfaction is crucial. It also suggests that evolving cultural values in a way that promotes job satisfaction is essential for both organizations and employees' productivity. However, it is important to note that the study has certain limitations, such as a relatively small sample size and the reliance on self-reported questionnaire responses. Further research with larger and more diverse samples may provide a more comprehensive understanding of the relationships between cultural values, emotional intelligence, and job satisfaction
References
Aghdasi, S., Kiamanesh, A.R., ve Ebrahim, A.N. (2011). “Emotional ıntelligence and organizational commitment: Testing the mediatory role of occupational stress and job satisfaction”. Procedia - Social And Behavioral Sciences, 29: 1965-1976.
Ali, A., Riaz, S., Sameen, A., Naumovski, N., Iqbal, M. W., Rehman, A., Manzoor, M. F. (2022). The disposition of bioactive compounds from fruit waste, their extraction, and analysis using novel technologies: A review. Processes, 10(10), 2014.
Altan, M.Z . (1998). “Ülkelerin Eğitim Çıkmazı: Amerika Birleşik Devletleri Örneği.” Milli Eğitim, 140, 29-35.
Barker, G. W., Jones, G. D. B., Gilbertson, D., Jones, D. (1982). The UNESCO Libyan Valleys Survey 1979–1981: Palaeoeconomy and environmental archaeology in the pre-desert. Libyan Studies, 13, 1-34.
Berberoğlu, Güneş N. (1980). Örgüt kültürü ve yönetsel etkinliğe katkısı. Eskişehir Anadolu Üniversitesi İktisadi ve İdari Bilimler Fak. Dergisi, 1(2).
Boštjančič, E., Boštjančič, E. (2010). “Personality, job satisfaction and performance of slovenian managers –how big is the role of emotional intelligence in this”, Studia Psychologica, 52:207-218.
Büyüköztürk, Ş. (2012). Örnekleme Yöntemleri. Revieved from: http://cv.ankara.edu.tr/duzenleme/kisisel/dosyalar/21082015162828.pdf
Craig, C.S. Douglas, S.P. (2016), “Beyond national culture: implications of cultural dynamics for consumer research”, International Marketing Review, 23 (3): 322-342.
Crowne, K. A., Phatak, A., Salunkhe, U., Shivarajan, S. (2011). Exploring intelligences, organizational skills and leadership in Mumbai, India. International Journal of Business, Humanities and Technology, 1(2): 45-47.
Çipa, D., Fındıklı, A., M., Altındağ, E. (2021), “Duygusal ve kültürel zekânın iş tatmini ve örgütsel bağlılık üzerindeki etkisi: Sosyal sermayenin aracılık rolü.” Academia Eğitim Araştırmaları Dergisi, 6(2): 457-476.
Deconinck, James B., Julie T. Johnson (2019), “The effects of perceived supervisor support, perceived organizational support, and organizational justice on turnover among salespeople”. Journal of Personal Selling & Sales Management, 29 (4): 333 B350.
Demirel, Ö., Kaya, Z. (2006). Eğitim Bilimine Giriş. Ankara: Pegem Akademi Yayıncılık.
Doğan, D. S., Şahin, F. (2007). Duygusal zekâ: tarihsel gelişimi ve örgütler için önemine kavramsal bir bakış. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 16 (1), 231-252.
Du Plessıs, Y. (2011). Cultural intelligence as managerial competence. Alternation,
(1): 28-46.
Earley, P.C., Ang, S. (2003). Cultural intelligence: Individual interactions across cultures. PaloAlto: Stanford University Press
Fisher, R.T. (2011). Role stress, the type a behaviour pattern, and external auditor job satisfaction and performance. Behavioral Research in Accounting, 13, 143-170.
Groves, K. S. ve Feyerherm, A. E. (2011). Leader cultural intelligence in context: testing the moderating effects of team cultural diversity on leader and team performance. Group & Organization Management, 36(5), 535-566.
Gül, R. (2013), Bir değer eğitimi olarak ilköğretim döneminde doğruluk eğitimi. (Yayımlanmamış yüksek lisans tezi). Hitit Üniversitesi Sosyal Bilimler Enstitüsü, Çorum.
Hair, J. F. J., Black W. C., Babin B. J., Anderson, R. E. (2010), “Multivariate Data AnalysisSeventh Edition Prentice Hall”.
Hofstede, G. (1993). Cultural constraints in management theories. Academy of Management Executive, 7(1): 81-94.
Kafetsios, K., Zampetakıs, L., A. (2008). Emotional intelligence and job satisfaction: Testing the mediatory role of positive and negative affect at work. Personality and
Individual Differences, 44(3): 712–722.
Koçel, T. (2013), “İşletme Yöneticiliği”, 14. Baskı, İstanbul: Beta Yayıncılık.
Levine, D.P. (2011), “The fantasy of inevitability in organizations”, Human Relations 54: 1251–1265.
Mayer, J. D. Salovey P. (1997), “What is emotional intelligence”, Emotional Development And Emotional Intelligence: Educational Implications (pp. 3-34). New York: Basicbooks, Inc.
Mercan, N. (2016).Çok kültürlü ortamlarda kültürel zekânın kültürler arası duyarlılık ilişkisine yönelik bir araştırma. Niğde Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 9(1): 1-13.
Orhan, N., Dinçer, H. (2012), “The impacts of emotional intelligence competency on job satisfaction in the service sector: an application on the Turkish banking sector. Asian Economic and Financial Review, 2(5): 617-634.
Özaydın, M. M., Özdemir, Ö. (2014), Çalışanların bireysel özelliklerinin iş tatmini üzerindeki etkileri: Bir kamu bankası örneği, 251-281.
Petrides K.V., Furnham A. ve Frederickson N., (2014), “Emotional intelligence”, The Psychologist, 17(10): 574-577.
Rehman, K., Rehman, Z., Saif, N., Khan, A. S., Navaz, A. Rehman, S. (2013), “Impacts of job satisfaction on organizational commitment: A theoretical model foracademicians in hei of developing countries like Pakistan,” International Journal of Accounting Finance and Management Sciences, 3(1): 80- 89.
Rockstuhl, T., Seiler, S., Ang, S., Van Dyne, L., Annen, H. (2011). Beyond general intelligence (IQ) and emotional intelligence (EQ): The role of cultural intelligence (CQ) on cross-border leadership effectiveness in a globalized world. Journal of Social Issues, 67(4): 825-840
Schmidt, F. L., Oh, I.-S., Hayes, T. L. (2009). Fixed- versus random effects models in meta-analysis: Model properties and an emprical comparison of differences in results. British Journal of Mathematical and Statistical Psychology, 62, 97-128.
Sladojevic, S., Arsenovic, M., Anderla, A., Culibrk, D., ve Stefanovic, D. (2016). Deep neural networks based recognition of plant diseases by leaf image classification. Computational Intelligence and Neuroscience.
Smith, P. (2001). Cultural theory: An introduction. Blackwell: Oxford University Press. York: Harper & Brothers.
Soares, A. M., Farhangmehr, M., Shoham, A. (2017). Hofstede's dimensions of culture in international marketing studies. Journal of Business Research, 60(3): 277-284.
Somuncuoğlu, İ. E. (2020). Ethnic Parties in Turkish Political Life and Its Impact on Foreign Policy. Uluslararası Afro-Avrasya Araştırmaları Dergisi, 5(9): 140-154.
Tanu, S., Sandeep, S. (2018). Relationship of emotional intelligence with cultural intelligence and change readiness of Indian managers in the service sector. Journal of
Organizational Change Management, 4: 32-47.
Tay, C. M., Chia, A. (2008). Antecedents and consequences of cultural intelligence among short-term business travelers. In Ang, S. and Van Dyne, L. (Eds.), Handbook on Cultural Intelligence: Theory, Measurement and Alications (pp.126-144). Armonk, NY: M.E.
Teli, R., M., Baba, M. M. (2017). “Examining the impact of emotional intelligence on the jobsatisfaction of teachers”, Asian Journal of Managerial Science, 6(2): 16-20.
Tram, Linda A., O’Hara. (2017). Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of Vocational Behavior, 68(3): 461–473.
Van Dyne, L., Ang, S., Kim, Y., Thomas, N., Rockstuhl, M. L., Koh, C. (2012). Subdimensions of the four factor model of cultural intelligence: Expanding the conceptualization and measurement of cultural intelligence. Social and Personality Compass, 6(4): 295-313.
Vurgun L., Öztop S., (2011), Yönetim ve örgüt kültüründe değerlerin önemi. Süleyman Demirel Üniversitesi, İktisadi ve İdari Bilimler Fakültesi Dergisi S.217- 230.
Weiss D. J., Davis R. V., England G. W., Lofquist L. H. (1967), Manuel For Minnesota Satisfaction Questionnaire, USA: Universty of Minnesota
Wong, C. S., Law, K. S. (2017). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. In Leadership Perspectives (pp. 97-128). Routledge.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 ISPEC International Journal of Social Sciences & Humanities
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
