The Relationship Between Technostress and Resistance to Change: A Research in the Aviation Sector
Abstract views: 1029
/ 
PDF downloads: 718
DOI:
https://doi.org/10.46291/ISPECIJSSHvol4iss2pp1-27Keywords:
Technostress, Stress, Resistance to Change, Civil AviationAbstract
Technology, which is becoming more and more important every day, brings the job descriptions, the way of doing business and the expectations of the members of the organizations to a different dimension. In this development process, businesses should organize their organizational structures in accordance with different business conditions and include the latest technology compatible applications and tools in their business processes. It is extremely important for the employees to adapt and internalize these changes in the organizational structures, as well as to keep up with these changes in their employees. Rapid changes in organizational structures and ways of doing business can create extreme anxiety and stress on employees due to lack of information, feeling of inadequacy, uncertainty, or overloading of information. This stress and anxiety raises the issue of resistance to change on employees. Negative effects caused by economic, sociological, psychological and rational reasons that change will create on employees can cause cognitive, behavioral and emotional reactions in individuals. In line with the technological developments, it is thought that the stress on the employees may be related to the resistance of the employees to change. The purpose of the study in this direction; to investigate the relationship between technology and resistance to change. In the scope of the research; As technostress scale by Tarafdar (2007) and by Türen (2015), the technostress scale was used. The three-dimensional change-resistance scale developed by Oreg (2006) was used as the scale of resistance to organizational change.
References
Abramson, L. Y., Metalsky, G. I., & Alloy, L. B. (1989). Hopelessness depression: A theory-based subtype of depression. Psychological review, 96(2), 358-372.
Agocs, C. (1997). Institutionalized resistance to organizational change: Denial, inaction and repression. Journal of Business Ethics, 16(9), 917-931.
Alam, M. A. (2016). Techno-stress and productivity: Survey evidence from the aviation industry. Journal of Air Transport Management, 50, 62-70.
Arnetz, B. B., & Wiholm, C. (1997). Technological stress: Psychophysiological symptoms in modern offices. Journal of psychosomatic research, 43(1), 35-42.
Arslan, M. (2001). Örgüt Kültürü, (Ed. Salih Güney), Yönetim ve Organizasyon İçinde. Ankara: Nobel Yayınları.
Basım, H. N., Sözen, H. C., Yeloğlu, H. O., Sağsan, M., Şeşen, H., & Çetin, F. (2009). Örgütlerde değişim ve öğrenme. Ankara: Siyasal Kitabevi.
Brod, C. (1984). Technostress: The human cost of the computer revolution. Boston: Addison Wesley Publishing Company.
Cam, E. (2004). Çalışma yaşamında stres ve kamu kesiminde kadın çalışanlar. Journal of Human Sciences, 1(1), 1-10.
Cartwright, S., & Cooper, C. L. (1997). Managing workplace stress (Vol. 1). New York: Sage Publications.
Choi, M., & Ruona, W. E. (2011). Individual readiness for organizational change and its implications for human resource and organization development. Human Resource Development Review, 10(1), 46-73.
Chung, S. H., Su, Y. F., & Su, S. W. (2012). The impact of cognitive flexibility on resistance to organizational change. Social Behavior and Personality: an international journal, 40(5), 735-745.
Clark, K., & Kalin, S. (1996). Technostressed Out? How to Cope in the Digital Age. Library Journal, 121(13), 30-32.
Coetsee, L. (1999). From resistance to commitment. Public Administration Quarterly, 204-222.
Daft, R. L. (1999). Leadership: Theory and practice. Harcourt College Publications.
Dent, E. B., & Goldberg, S. G. (1999). Challenging “resistance to change”. The Journal of applied behavioral science, 35(1), 25-41.
Durna, U. (2002). Yenilik Yönetimi. Ankara: Nobel Yayınları.
Eren, E. (2004). Örgütsel davranış ve yönetim psikolojisi, 7. Baskı, İstanbul: Beta Yayınları,
Henry, P. K. (1997). Overcoming Resistance To Organizational Change. Journal Of The American Dietetic Association, 97(10), 145-147.
Hudiburg, R. A. (1989). Psychology of computer use: XVII. The Computer Technology Hassles Scale: Revision, reliability, and some correlates. Psychological Reports, 65(3_suppl2), 1387-1394.
Jena, R. K. (2015). Technostress in ICT enabled collaborative learning environment: An empirical study among Indian academician. Computers in Human Behavior, 51, 1116-1123.
Lazarus, R. S. (1966). Psychological stress and the coping process. New York: Mcgraw-Hill.
Lazarus, R. S., Aldwin, C., & Coyne, J. C. (1981). Depression and coping in stressful episodes. Journal of abnormal psychology, 90(5), 439-447.
Lewin, K. (1947). Frontiers İn Group Dynamics: Concept, Method and Reality İn Social Science; Social Equilibria and Social Change, Human Relations, 1, 5-41.
Maurer, R. (1996). Using resistance to build support for change. The Journal for Quality and Participation, 19(3), 56-63.
Miller, V. D., Johnson, J. R., & Grau, J. (1994). Antecedents to willingness to participate in a planned organizational change. Journal Of Applied Communication Research, 22, 59-80.
Mullıns, L. (1993). Management and Organizational Behavior. London: Pitman Publishing.
Oreg, S. (2003). Resistance to change: Developing an individual differences measure. Journal of applied psychology, 88(4), 680-693.
Oreg, S. (2006). Personality, context, and resistance to organizational change. European journal of work and organizational psychology, 15(1), 73-101.
Özbozkurt, O. B. (2019). Teknostres ve Verimlilik Arasındaki İlişkinin İncelenmesi Üzerine Bir Araştırma. Geleceğin Dünyasında Bilimsel ve Mesleki Çalışmalar - Sosyal ve Beşeri Bilimler. Bursa: Ekin Yayınevi.
ÖZGEN, H., & ÖLÇER, F. (1997). İşletmelerde Örgütsel Değişime Direnme ve Bu Sorunun Çözümlenmesi Üzerine Bir Araştırma. IV. Ulusal Yönetim ve Organizasyon Kongresi, 29, 31.
Özkalp, E., & Kırel, Ç. (2010). Örgütsel Davranış (4. Baskı). Bursa: Ekin Basım Yayın Dağıtım.
Pehlivan, İ. (1995), Yönetimde Stres Kaynakları. Ankara: Personel Geliştirme Merkezi Yayınları.
Piderit, K. (1999). Navigating relationships with coworkers: Understanding employees' attitudes toward an organizational change (Doctoral dissertation).
Piderit, S. K. (2000). Rethinking resistance and recognizing ambivalence: A multidimensional view of attitudes toward an organizational change. Academy of management review, 25(4), 783-794.
Porras, J. I., & Robertson, P. J. (1992). Organizational development: Theory, practice, and research. Consulting Psychologists Press. Palo Alto: CA: Consulting Psychologists Press.
Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008). The consequences of technostress for end users in organizations: Conceptual development and empirical validation. Information systems research, 19(4), 417-433.
Sabuncuoğlu, Z., & Tüz, M. (1998). Örgütsel Psikoloji.(3. Baskı). Bursa: Alfa Aktüel Yayınları.
Sabuncuoğlu, Z. (2000). İnsan Kaynakları Yönetimi. Bursa: Ezgi Kitabevi Yayınları.
Sabuncuoğlu E. T. (2008). Liderlik, Değişim ve Yenilik. (Ed. Celalettin Serinkan), Liderlik ve Motivasyon içinde. Ankara: Nobel Yayınları.
Salanova, M., Llorens, S., & Cifre, E. (2013). The dark side of technologies: Technostress among users of information and communication technologies. International journal of psychology, 48(3), 422-436.
Schuldt, B. A. & Totten, J. W. (2008). Technological Factors and Business Faculty. Proceedings of the Academy of Information and management sciences, 12(1): 13-19.
Seiye, H. (1997) Stres Without Distress. London: Teach Yourself Books.
Singh, K., Saeed, M., & Bertsch, A. (2012). Key factors influencing employee response toward change: a test in the telecom industry in India. Journal of management Policy and Practice, 13(3), 66-81.
Stensaker, I. G. & Meyer, C. B. (2012). Change experience and employee reactions: Developing capabilities for change. Personnel Review, 41(1): 106-124.
Stoner, J. A. F. & Wankel, C. (1986). Management, Third Edition, Prentice Hall International Edition, New Jersey: Printed in the United States of America
Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., & Ragu-Nathan, T. S. (2007). The impact of technostress on role stress and productivity. Journal of management information systems, 24(1), 301-328.
Taşlıyan, M. & Karayılan, D. (2011). Organizasyonlarda Değişim ve Yönetimi, (Ed. İsmail Bakan), Çağdaş Yönetim Yaklaşımları İçinde. 2. Baskı. İstanbul: Beta Yayınları.
Tınar, M. Y. (1996), Çalışma Psikolojisi. İzmir: Necdet Bükey A.Ş
Wang, K., Shu, Q., & Tu, Q. (2008). Technostress under different organizational environments: An empirical investigation. Computers in Human Behavior, 24(6), 3002-3013.
Türen, U., Erdem, H., & KALKIN, G. (2015). İş Yerinde Tekno-Stres Ölçeği: Havacılık ve Bankacılık Sektöründe Bir Araştırma. Çalışma İlişkileri Dergisi, 6(1), 1-19.
Van Dam, K., Oreg, S., & Schyns, B. (2008). Daily work contexts and resistance to organisational change: The role of leader–member exchange, development climate, and change process characteristics. Applied psychology, 57(2), 313-334.
Waddell, D., & Sohal, A. S. (1998). Resistance: a constructive tool for change management. Management decision. 36(8), 543-548.
Weil, M. M., & Rosen, L. D. (1999). Don't Let Technology Enslave You. Workforce, 78(2), 56-58.
Wolever, R. Q., Bobinet, K. J., McCabe, K., Mackenzie, E. R., Fekete, E., Kusnick, C. A., & Baime, M. (2012). Effective and viable mind-body stress reduction in the workplace: a randomized controlled trial. Journal of occupational health psychology, 17(2), 246.
YENER, Ü. S. (2018). Teknostresin İş Performansı Üzerindeki Etkisi; Tükenmişliğin Aracı Rolü. Afyon Kocatepe University Journal of Social Sciences, 20(2) 85-101.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2020 ISPEC International Journal of Social Sciences & Humanities
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
